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Earsmate Hearing Aids Manufacturer Company Trade show of HKTDC in April 2018 Materials
Service and Policy:
Q: What is the products Warranty?
A: 1-Years Warranty for all of the hearing aid products.
WHAT DO I NEED TO DO TO SEND MY PRODUCT IN FOR REPAIR OR REPLACEMENT?
1. Call 24-Hrs Hotline at (86) 755 23571166.
2. They will first try to help you troubleshoot your product.
3. If your product needs repair/replacement, you will be issued an RMA (Returned Merchandise
Authorization) number by one of our Tech Support representatives.
4. Pack the product carefully with the parts that damaged or needed to repair/replacement.
5. Write the RMA number clearly on the exterior shipping box.
Be sure to also include the RMA number in the ATTN line on your shipping label.
6. Not including this information on the exterior shipping box will cause delays in the processing of your RMA.
7. Any goods under the Warranty Policy of purchased: the shipper will pay for the shipping cost while shipping(the manufacturer pay for the RMA shipping cost to buyer place,and the buyer pay for the RMA shipping cost to manufacter).